I was thrown out of the Nissan dealership today!

I have never been more humiliated in my life. So much so that I have not wanted to eat today. Yes, that bad.

We have been doing an order for Riverview Nissan (at Dobson and the 202) for the last few weeks. Brent knows the guy in charge and because they only had a $160.00 budget, we have been very good at accommodating them. The order today normally would have been over $200.00 plus tax but we did the $160 for them. Nice huh? Brent's friend called him a few days ago and asked if we could deliver the food this week (over 5 miles away). We don't have the man power to do deliveries because we are a small business but again, because he is a friend, Brent said sure. We made sure we had an extra employee come in to help make the food, and I missed most of Nate's baseball game so that we could get it done and delivered on time.

I got to the dealership and saw several salesmen standing around. I got out 3 of the four foot subs to bring in and they all just watched as I struggled to open the door. When I got in the door, I asked where they needed the food. One man said that they needed the food upstairs and that he would show me the way. We got almost to the elevator when he remembered his manners, and took the subs from me. I went to get the rest of the food which was 2 more 4 foot subs, 4 pounds of macaroni salad, 4 pounds of potato salad, 20 bags of chips, and all of the condiments. Again, no help in the door but once inside one of the salesmen ordered a mexican worker to help me.

As we headed up the elevator a man in a suit eyed the food suspiciously and asked me how often they order from us. I told him that this is the first time we have delivered but that I think we have done the order a couple other times. Once we got to the 2nd floor, he followed me into the room where they wanted the food. As he was taking everything out of bags I got out the invoice and asked if he knew where Felix was so I could give the invoice to him. He grabbed it from me, looked at it, then continued to unload the food. I figured he didn't need me anymore so I started to leave. Food delivered, job done right? Nope.

He called me back and asked where all the plates and silverware were. I told him that we have never supplied the plates or silverware and I assume that Felix had taken care of that. He told me that he was the new part-owner of the dealership and that he didn't want slop getting all over his store. Again he wanted to know how we expected them to eat the food without plates and silverware. I told him that had we been told that they needed the plates and silverware, we would have been happy to supply it. He still didn't listen to me, cut me off and went on and on about the slop in his store. I started to suspect that he was mainly upset that Felix had even ordered food to begin with and that he was mostly concerned about having to pay for it. I didn't want Felix in trouble so I told him that we gave them a very good deal. This was the wrong thing to say because he got furious. He went on and on about how he has owned many businesses and that this was not the way to treat customers. Customer service means making sure there are utensils and plates to eat off of. He told me he would never do business with us again and ordered me to leave the store. I was flabbergasted and just stared at him for a second before it registered that I needed to just turn around and go.

Once I got downstairs Felix stopped me and was about to say something when the "owner" came up to us and told me he didn't want me in his showroom and that I needed to get out. He followed me out of the store and all I could think of to say was, "Are you serious?!" Oh, how I wish I could turn back time and tell him what I was thinking the whole way home as I was shaking and crying.

Lesson learned today: Never deliver food to Riverview Nissan on Dobson and the 202 unless you have ESP. Also, stress helps the diet.